Patient-Centered Medical Home

A Patient-Centered Medical Home (PCMH) is not a building, house, or hospital, but rather an approach to providing comprehensive health care.

A medical home is called a “home” because we’d like this office to be the first place you think of for all your medical needs. Our goal is to make it easy and comfortable to get the care you need in a way that works best for you.

The PCMH uses an array of information technology, registries, and health information exchanges to make sure you get the care you need and when you need it.

As your healthcare provider, Roanoke Clinic is here to facilitate a personal partnership with you and your family to provide you with the best quality, comprehensive, and progressive primary care.

Roanoke Clinic has been named a Level 3 Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance (NCQA). The award is for facilities that combine teamwork and information technology to improve patients’ experience of care, improve quality outcomes through an evidence based delivery approach, and to reduce costs. NCQA’s mission is to improve the quality of health care and they recognize the vital role clinicians play in advancing quality.
Watch the video below for a brief explanation of how a PCMH can benefit the patient.

Why has Roanoke Clinic Decided to Become a PCMH?
We believe that the Patient-Center Medical Home model will help us to provide high quality care to all of our patients. By positioning your physician to provide, oversee, and coordinate all the care you need, the PCMH model seeks to strengthen the physician-patient relationship.

Coordination between you and your providers also leads to better health results; fewer errors such as drug interactions, fewer duplicate tests; and quicker, better communication.

Benefits of a PCMH

  • Personal Provider: Each patient has an ongoing relationship with a personal physician/nurse practitioner/physician assistant. Your personal provider leads your care team.

  • Whole Person Care: Your personal provider is responsible for providing all your healthcare needs or taking responsibility for appropriately arranging care with other qualified professionals.

  • Care is Coordinated/Integrated: Your provider and healthcare team will coordinate your care with other elements of the healthcare system, such as specialty care, hospitals, home health agencies, and nursing homes. They are also equipped to integrate this care with your family and any public or private community services that you may currently use or that may be of benefit to you.

  • Quality and Safety: By centralizing your care in one place, the potential for errors is decreased. By putting the focus on the patient, the quality of care is enhanced.

  • Enhanced Access to Care: Open scheduling, expanded hours and new options for communication between patients, their personal physician and practice staff makes is easier and quicker to get the care you need

Athena Health Patient Portal is the Roanoke Valley Health Services’ patient portal. It allows you to view your personal health information, securely message with your physicians, request appointments, and more. 

Now Offering Early Morning Appointments

Roanoke Clinic is open Monday through Friday from 7 a.m.-5 p.m. with extended hours of service on Wednesday and Thursday until 6 p.m.



Roanoke Clinic • 1385 Medical Center Drive • Roanoke Rapids, NC 27870 • (252) 537-9176

Hours of Operation: Monday through Friday from 7 a.m.-5 p.m. with extended hours of service on Wednesday and Thursday until 6 p.m.
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